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O&M

Show All Answers

1. How do I report a street light out?

Please call Xcel Energy at 1 (800) 895-1999 with the location of the street light.
It is very helpful to Xcel if you have the nameplate information from the street light. Xcel identifies all lights with a tag.

You can also do this on line at:

http://www1.xcelenergy.com/ODL/OUTAGEREPORT/

2. Who can locate my utilities?

Please call UNCC at 1(800)922-1987

3. Why wasn't all my trash picked up?

All your trash must fit in the City designated trash can. The trash must be at the curb by 7am. If you did these things and your trash was still left behind, call (970) 625-6221 to reschedule your pick up.

4. There is a STOP sign down?

Call the O & M department and report the location. You can also leave a message if there is no answer. If the STOP sign is in a high traffic area and there is no answer from O & M, please report it to the Rifle Police Department at 625-8095

5. Why wasn't my street plowed?

The snow plow drivers start with the high priority areas. Please refer to the Snow Plow Priority Route Map located on the O & M home page

6. Why isn't my house draining properly?

Contact the O & M department, we will respond and determine if the problem is in the City’s lines or the homeowners lines.

7. Why is my water a funny color?

There could be minerals that have broken free in the pipeline. Let COLD water run for about five minutes. If it has not cleared up, call the O & M department.

8. Why does my house smell like sewage?

Try running the water in all the sinks, there is possibly a backup in the service line. If this does not work, contact the O & M department

9. How do I get a bigger trash can?

Call Utility Billing to set up your account at (970) 625-6221

10. Does the City do alley maintenance?

The Operations and Maintenance Deepartment does alley maintenance twice a year, in March and September. We grade the alleys smooth, create proper drainage and add gravel as needed. If you need to report an alley for immediate maintenance, please report it to the O & M Department

11. Why is my water off?

If your water is off and you have not received a disconnection notice, we could be doing repairs to the line in your area. Call the O & M department to be sure.

12. When do the streets get swept?

Street sweeping is done every Friday Midnight to Noon from March to November.
The city DOES NOT pick up leaves during the fall with our street sweeper. Leaves will be picked up during normal trash service. All leaves must be bagged, and bags must be placed in City containers.

13. Who cuts the trees by streets and sidewalks?

It is the property owner’s responsibility to maintain trees and shrubs on your property or in the adjacent right of way to your property. There must be a clear space of 8 feet above any sidewalk and 13 feet above any street or alley per city code. (Section 17.18 and 17.03) Over hanging limbs can obstruct street signs and damage vehicles such as delivery trucks, school busses, street sweepers, refuse trucks or other vehicles. Pedestrians and children in the adjacent area can also be at a greater risk of injury. These risks can be reduced with periodic maintenance of trees, shrubs or other vegetation. Visibility triangles are also critical at intersections and entry points onto the road way. If you want to report non compliance with these codes please contact our Code Enforcement Office at (970) 625-6276